Hey QA, Why Didn’t You Find That Bug?

Why this is a toxic question and what you should ask instead

Photo by Mimi Thian on Unsplash

It’s the day after a release and an important customer reports a nasty bug in production. Alarms sound, pagers buzz, and emails fly. The team drops everything and explodes into all-hands-on-deck emergency mode as a fix is fast-tracked into production. The update is verified, the customer is…